Thank you for your interest in reaching out to us! We’re here to help you with any questions or concerns you may have. Please feel free to contact, and we’ll get back to you as soon as.

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💜 Loyal Royaltees Exchange Policy

We want you to be happy with your Loyal Royaltees order! If something isn’t quite right, we’re happy to help whenever we can. Please take a moment to review our exchange policy below.

Exchanges

We accept exchanges on eligible non-custom items within 14 days of delivery.

Items must be:

• Unworn and unwashed

• Free of stains, odors, pet hair, or damage

• In the original condition in which they were received

• Returned within 14 days of delivery

Important Exchange Information

• Your replacement item will not be shipped until we receive your original item back.

• Once we receive and inspect the returned item, we will process your exchange and ship your replacement.

• Please contact us before sending anything back so we can provide the correct return instructions. 

Custom & Personalized Items

Because custom and personalized items are made especially for you, custom, personalized, and made-to-order items are final sale and cannot be exchanged or returned due to sizing, color selection, or change of mind.

Please double-check your size, color, and customization details before placing your order. 

Wrong, Damaged, or Defective Items

We want to make things right if we made a mistake!

If you receive an item that is incorrect, damaged, defective, or different from what you ordered, please contact us within 5 days of delivery.

Please send us:

• Your order number

• A brief description of the issue

• Clear photos of the item and the issue

If the mistake was on our end, we will work with you to get the correct item to you.

Wrong Size

We understand that choosing the perfect size online can sometimes be tricky!

If you ordered the wrong size, an exchange may be available for eligible non-custom items, as long as the requested size is in stock.

Customers are responsible for the cost of returning the original item and any applicable shipping costs for the replacement.

Important Exchange Information

Your replacement item will not be shipped until we receive your original item back.

Once we receive and inspect the returned item, we will process your exchange and ship your replacement.

Please contact us before sending anything back so we can provide the correct return instructions. 

How to Request an Exchange

Please email us at loyalroyaltees@gmail.com with your order number and a brief description of what you need help with.

We’ll be happy to review your request and help you with the next steps!

Thank you so much for shopping with Loyal Royaltees and supporting our small business! 

We truly appreciate your business!